Below you will find our Commercial Terms and Conditions, which regulate the relationship between Corporate Service Pavel Petrák (hereinafter referred to as the “Provider”) and the ordering party or user of services provided by that company (hereinafter referred to as the “Customer”).
General Commercial Terms and Conditions
1. General provisions
1.1. The provider of the service is the company Corporate Service Pavel Petrák, Company Number: 72010924, having its registered office at Kukaňova 2262, 430 03 Chomutov.
1.2. These General Commercial Terms and Conditions regulate contractual relationships and define rights and obligations between the Provider and the ordering party, or the Customer, i.e. a third party for whom a service is ordered or who uses a service. All such contractual relationships are governed by the generally binding legal regulations of the Czech Republic and by these General Commercial Terms and Conditions.
1.3. By submitting an order (i.e. draft contract), the ordering party confirms that it has familiarised itself with these General Commercial Terms and Conditions and that it agrees with them unreservedly and in full. These General Commercial Terms and Conditions constitute an inseparable part of a concluded contract. The contract is written in Czech, unless the Contracting Parties agree otherwise. These General Commercial Terms and Conditions are displayed at the website www.volnypad.cz/en.
2. The subject-matter of the Contract
2.1. The subject-matter of the contractual relationship is the undertaking of the service Provider to ensure the supply of the services described in the contract (meaning the order and confirmation thereof) and the undertaking of the ordering party to pay the Provider the arranged price for the provision of those services and to use the services under the set terms and conditions.
2.2. The ordering party may order a service, vouchers for services or goods from the current range of services provided by the Provider, as presented at the Provider’s website – a tandem jump from an altitude of 3,000 – 6,000 metres or other specified services – at www.volnypad.cz/en.
2.3. The ordering party may order a specific service, which the recipient of the services may use for the price valid at the time of booking a specific service.
3. Price and terms and conditions of payment
3.1. The price of the services offered is invariably presented at the service Provider’s website at www.volnypad.cz/en. The price of a service according to a specific concluded contract is invariably stated in the service order and is invariably shown inclusive of the relevant rate of VAT.
3.2. The price may be paid by the buyer by way of transfer from an account, postal order, in cash, by invoice, or using the GoPay payment gateway.
3.3. When paying by way of transfer from an account or by postal order, the payment must be made using the correct variable code such that the amount has been provably credited to the Provider’s account by the date of provision of the service. Otherwise the Provider may demand payment for the service provided on site.
3.4. When paying by cash, such payment may be made in Czech koruna or in euro (conversion using the exchange rate on the relevant day).
3.5. When paying based on an invoice, the invoicing details must be presented in the order.
3.6. Special discounts on services cannot be combined or added together with other discounts offered by the Provider.
4.1. An order for services or vouchers may be placed using the service Provider’s website at www.volnypad.cz/en, by e-mail or by telephone.
4.2. An order is the ordering party’s proposal to enter into a contract, the subject-matter of which is the provision of the service stated in the order, under the terms and conditions presented therein and in these General Commercial Terms and Conditions.
4.3. The billing address is understood to be the ordering party’s address, i.e. the address of the person that will pay for the ordered service or voucher.
4.4. The delivery address is generally understood to be the ordering party’s address. If the consignment is to be sent to the address of a recipient, this must be expressly stated in the order (fill in information in Delivery address). If nothing is written into Delivery address, the consignment will be sent to the billing address.
5.1. The service Provider delivers a voucher to the ordering party or to the third party for the benefit of which the contract has been arranged to the delivery address specified in the order.
5.2. The handling of an order by the Provider is understood to be the sending of the voucher to the delivery address of the ordering party.
5.3 The prices of services and vouchers presented in the Price List at the Provider’s website, www.volnypad.cz/en, do not include the cost of delivery. The Provider charges the following additional costs for the delivery of an order, see price list published at the website https://www.volnypad.cz/en/price-list/.
5.4. The length of time for which the service Provider is obliged to supply the service is stated on the voucher – the validity of the voucher.
5.5. A voucher cannot be exchanged for its cash value.
5.6. The recipient of a service has the right to ask the service Provider to extend the validity of the issued voucher for selected services. If the service cannot be used on time as no fault of the service Provider, the service Provider will extend the validity of the voucher by a maximum of 6 months in the case that the service recipient pays a fee for the extension of the voucher of CZK 1,000. This is conditional on the voucher having been fully paid at the time of requesting extension. Should the ordering party ask for a date which is full, this is not a reason for the free extension of the voucher.
5.7. The validity of a voucher can only be extended by sending a request by e-mail, in that the request must state the number of the voucher. The voucher can be considered to have been extended after written confirmation by the Provider.
5.8. The validity of a voucher issued by a contractual partner/contractual agency of the Provider is dealt with directly with that contractual partner/contractual agency.
5.9. The validity of a voucher in the case of a discount campaign announced by the Provider or a contractual partner/contractual agency of the Provider may be extended subject to written request in the case that the recipient of the service pays a fee for the extension of the voucher of the difference between the price paid and the total level of the price of the requested service published in the Provider’s price list at https://www.volnypad.cz/en/price-list/.
6.1. Dates for purchased services can be booked via the service Provider’s website at https://www.volnypad.cz/en/booking-a-jump-date/, by e-mail, or by telephone. A booking is only considered to have been confirmed when the ordering party receives a confirmation e-mail in return. The specific time of the jump is communicated to the recipient of the service by SMS a minimum of 2 days in advance.
6.2. Booking a date for the use of a specific service must be arranged with the service Provider sufficiently in advance. The Provider has the right to refuse a booking in the case that the requested date is completely full. In this case the service recipient chooses the next available date within the term of validity of his/her voucher at any place according to the published calendar.
6.3. The service recipient may cancel the booking of a service not later than 48 hours before the arranged date for provision without cancellation fees. If the booking is cancelled later than within the specified time limit (or the service recipient fails to show up), the service recipient may not request a new booking and the voucher is marked as having been used.
6.4. If a booking is cancelled for a reason of vis major (in particular, the weather), the service recipient has the right to arrange a new date within the term of validity of the voucher, or if a date within the term of validity of the certificate is not possible, on the next possible date; however, the service recipient does not have the right to compensation for damage or loss which it incurs in connection with cancellation of the booking.
7. Withdrawal from the contractual relationship – cancellation
7.1. The service Provider is authorised to immediately withdraw from the contract in the following cases: In the case of cancellation of a provided service by subcontractors. In such case the service recipient has the right to the refund of the paid price. The service Provider must inform the service recipient of the cancellation of services not later than when the service recipient makes the request to book a service. In such cases the Contracting Parties may agree on the provision of an alternative service of the same value as the originally arranged services.
7.2. The ordering party may withdraw from the contract within a time limit of 14 calendar days of receiving performance if the contract has been concluded by way of remote means of communication (Internet, e-mail, telephone), without giving a reason and without any sanctions. Should the ordering party decide to exercise this right, it must deliver withdrawal from the contract to the service Provider not later than by the 14th day following the order of the voucher.
7.3. The ordering party has the right to withdraw from the contract without giving a reason from the time of entering into the contract to the time of booking a service on the condition that it pays the Provider a cancellation fee of CZK 1,000. The Provider returns the amount, reduced by the cancellation fee, to the account number sent by the Customer.
7.4. A request to cancel a voucher must be sent in writing (by e-mail). The request must state the number of the voucher, an account number, the name of the customer, and a telephone contact. The amount will only be sent with the consent of the ordering party.
8. The rights and obligations of the Contracting Parties
8.1. The service recipient must him/herself decide if he/she is medically and physically capable of safely using the selected service. Information about any restrictions which might concern certain offered activities (for example, age, medical and physical capacity, or the requirement of a medical examination) is presented in the Provider’s offer. The service recipient uses the selected service entirely on its own responsibility.
8.2. The minimum age for taking a tandem jump is 8 years, and there is no upper limit. This uppermost possible weight for taking a tandem jump is 120 kg. Clients who weigh more than 95 kg are charged a surcharge; see the website https://www.volnypad.cz/en/price-list/.
8.3. A medical examination by a doctor is not required to take a tandem jump; each passenger confirms that he/she is healthy in a solemn declaration before the jump. The passenger must report any medical restrictions to the tandem pilot. The tandem pilot may refuse a customer after assessing health risks. A tandem jump is not advisable for diabetics, people with heart conditions, or clients having recently undergone a major operation.
8.4. The service recipient must arrive at the place of provision of the service on the arranged date and at the arranged time.
8.5. The service recipient must arrive at the place of provision of the service with the relevant voucher. Should the recipient fail to submit a voucher before the provision of a service, the booking will be deemed to have been cancelled by the service recipient, within the repercussions specified in paragraph 6.3 of these General Commercial Terms and Conditions.
8.6. The ordering party is obliged to ensure accompaniment and supervision by an adult when the service recipient is a person younger than 15 years of age, or to ensure the consent of a legal guardian for a person younger than 18 years if not accompanied.
8.7. The service Provider undertakes to ensure a responsible person at the place of provision of the service who will train the service recipient and familiarise him/her with all obligations and conditions which must be observed throughout the duration of the provision of the service.
8.8. The service recipient is liable for damage which he/she causes to the service Provider by breaching the instructions of the responsible persons with which he/she is familiarised before the provision of the service or via the voucher and/or accompanying letter.
9. Warranty claims
9.1. The service Provider is duty-bound to ensure the provision of services to the service recipient in accordance with the concluded contract, these General Commercial Terms and Conditions, and generally binding legal regulations.
9.2. Should the service Provider fail to fulfil its obligations arising from the contract in a due and timely manner, the service recipient is obliged to make a claim for the defects to the provided services with the Provider without undue delay, and not later than 14 calendar days after the end of provision of the service. In the case that a service is not provided at all, the service recipient is obliged to make a claim with the Provider without undue delay, and not later than within 3 months of the first day on which the service was to have been provided.
9.3. The Customer is obliged to make a claim in writing (whereby e-mail is also understood to be “in writing” for the purposes of contracts entered into by and between the service Provider and the service recipient) and is obliged to state therein the number of the voucher (if having been issued) and describe the fault to the provided service.
9.4. The service Provider shall handle and settle the claim without undue delay, and not later than within 1 month of the day on which it is duly made. Should the service Provider reject a claim, it shall issue the Customer with reasons in writing (whereby e-mail is also understood to be “in writing” for the purposes of claims procedure).
10. Final provisions
These general contractual terms and conditions enter into effect on 1.12.2020.